Privacy Policy - Sultana Caravan
Welcome to Sultana Caravan. We take the protection of your personal data very seriously and are committed to maintaining your privacy when using our website or services. This policy explains how we collect, use and protect your personal data in accordance with applicable laws.
1️⃣ Information we collect
When you use our site or communicate with us, we may collect different types of information, including:
✔ Personal information: name, phone number, email, delivery address, and other information you provide when registering or making a purchase.
✔ Payment information: When making purchases or rentals, we may request payment information, but we do not store it, as it is processed through secure payment gateways.
✔ Browsing information: such as IP address, device type, browser, pages you visit, and browsing time, for analysis purposes and to improve user experience.
✔ Messages and chats: Any correspondence between you and our team, whether via email or other means of communication.
2️⃣ How do we use your information?
🔹 To process purchase and rental requests and deliver products to customers.
🔹 To improve the user experience on the site and analyze visitor behavior.
🔹 To send updates on orders, special offers, and caravan-related tips.
🔹 To respond to your inquiries and provide technical support and customer service.
🔹 To ensure legal compliance and protect the rights of the company and customers.
3️⃣ Sharing information with third parties
We do not sell or rent your personal data to any third party, but we may share it in the following cases:
✔ With shipping and delivery companies to ensure that orders reach customers.
✔ With electronic payment service providers to process payments securely.
✔ With legal authorities if required by laws and regulations.
4️⃣ How do we protect your data?
🔹 We use modern security protocols to protect information from unauthorized access.
🔹 Payment data is encrypted to ensure its safety during purchases.
🔹 We provide periodic security updates to the site to ensure the protection of users’ data.
5️⃣ Cookies
We use cookies to improve your browsing experience on our website, including:
✔ Remember your preferences and settings on the site.
✔ Analyze site performance and visitor behavior to improve services.
✔ Provide personalized content based on your interests.
You can control your cookie settings through your browser settings.
6️⃣ Your rights regarding your personal data
You have the right to:
✅ Request that your personal data be updated or corrected.
✅ Request that your data be deleted from our systems, except where we are required by law to retain it.
✅ Refuse to receive promotional messages at any time.
To exercise any of these rights, please contact us by email or phone.
Privacy Policy Update
We may update this policy from time to time, and when there are any material changes, you will be notified by email or through our website.
📅 Last updated: [10/02/2025]
If you have any questions about our privacy policy, please feel free to contact us!